本书共12个单元，每个单元设一个民航乘务服务中的常见话题，将语言学习贯穿在了解、思考、探讨现实生活中的民航乘务服务的各种问题的过程中，选用当代英语的常见语体或文体的典型样本作为素材，专业语言规范，力图通过生动的听力材料、逼真的情景再现体会空中乘务工作所涉及的各个层面，培养学生具有较扎实的英语语言基础和较强的英语综合应用能力。
本书是专为民航服务、空中乘务、空中商务专业学生或有志于从事航空服务业工作的学习者编写的英语听力教材。[1]
Unit 1 At a Travel Agency
Part A Micro-Listening
Part B Listening Task
Exercise Flight Prices
Dialogue 1 A Trip to the States
Dialogue 2 At a Travel Agency
Leisure Time A Song Tie a Yellow Ribbon Round the Old Oak Tree
Part C Additional Listening
Dialogue 1 We Want to Go to Spain
Dialogue 2 Is That a Direct Flight
Part D Speaking Tasks(Role-play)
Where is My Seat
Part E Home Listening
American Airlines' Top 10 Travel Tips for Summer
And Surviving a Busy Air Travel Season
Unit 2 Booking Tickets
Part A Micro-Listening
Part B Listening Task
Passage How to Book an Air Ticket
Dialogue Booking a Ticket for International Flight
Leisure Time A Poem The Tide Rises,the Tide Falls
Part C Additional Listening
Dialogue Refunding a Ticket
Passage First Flight
Part D Speaking Tasks(Role-play)
A Trip to China
Part E Home Listening